Trusted Since 2012 | UAE & MENA

ISO 27001 & 27002 Certified

Your Partner for Smart Outsourcing.

CMS Holoul has grown into a trusted regional leader in Credit Management, BPO, and CX Solutions — partnering with major institutions across Banking, Telecom, Real Estate, and Government sectors.

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0 Years

0 Team Members

0 Locations

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Collections & Recovery

Customer Engagement

Workforce Solutions

Digital Transform

Trusted by

Emirates NBD

FAB

RAKBANK

Emirates Islamic

Dubai Islamic Bank

Etisalat

ADIB

Etihad Water & Electricity

Ajman Bank

deem

AAFAQ

Emirates NBD

FAB

RAKBANK

Emirates Islamic

Dubai Islamic Bank

Etisalat

ADIB

Etihad Water & Electricity

Ajman Bank

deem

AAFAQ

From Vision to Reality

Founded in 2012, CMS Holoul emerged as a specialized partner in credit management and business process outsourcing. Over 13 years of growth, we've expanded our expertise to encompass comprehensive solutions across collections, customer engagement, workforce outsourcing, and digital transformation. With 500+ dedicated team members across 10+ locations, we serve 20+ strategic partners including major financial institutions, telecom leaders, and government entities across the UAE and MENA region.

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Founded

2012

Locations

10+

Team Members

500+

Partners

20+

Services & Smart Solutions

Collections & Recovery

Advanced strategies for receivables management and debt recovery across banking and telecom sectors.

Customer & Sales

End-to-end customer engagement solutions that drive loyalty, retention, and revenue growth.

Workforce Outsourcing

Flexible staffing and workforce management solutions tailored to your operational needs.

Digital Transformation

Cloud-based, AI-powered solutions enabling seamless digital evolution and operational excellence.

Healthcare Management

Specialized BPO solutions Specialized BPO solutions for healthcare providers, insurers, and medical institutions.

Marketing Solutions

Data-driven marketing and communications services Data-driven marketing and communications services to amplify your brand presence.

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Industries We Serve

Banking & Financial

Trusted by UAE's leading banks including Emirates NBD, FAB, ADIB, and others for collections, customer service, and compliance.

Telecom & Government

Strategic partnerships with Etisalat, du, and government entities including Ministry of HR & Emiratisation.

Commercial & Real Estate

Solutions for commercial enterprises, real estate developers, and property management companies.

Why Partner With CMS Holoul

ISO 27001 & 27002 Certified

Enterprise-grade security and data protection standards.

Regulatory Aligned

Full compliance with CBUAE, CBR, TDRA, and UAE Code of Conduct.

Multi-Sector Expertise

13+ years serving banking, telecom, government, and commercial sectors.

Tech-Enabled

AI, cloud, and automation driving smarter, faster solutions.

People-Powered

500+ dedicated professionals committed to your success.

13+ Years Trust

Proven track record with 20+ strategic partners across MENA.

Operating in 5 Countries

Our Global Presence

Delivering excellence across the MENA region — from our UAE headquarters to offices in Egypt, Jordan, Lebanon, and India.

Our main hub serving UAE's leading banks, telecoms & government entities.

Regional Office

Strategic BPO operations and talent pool supporting MENA-wide operations.

Regional Office

Multilingual contact centre and collections expertise for the Levant region.

Regional Office

Customer engagement and digital transformation services for the Levant.

Technology and back-office support powering our digital transformation services.

5 Countries

500+ Employees

10+ Offices

20+ Partners

13+ Years